AM Competencies

AREA MANAGER COMPETENCIES


KEY COMPETENCIES


Leading and Influencing

Creates and communicates compelling vision that generates excitement, enthusiasm and commitment.
Proposes different ways to achieve objectives and enthuses people to take ownership.
Encourages a climate of praise and recognition.
Widely respected, trusted and credible in different networks, internal and external
Develops relationships with directors and their management team.

Coaching and Developing

Creates and promotes collaboration where members are comfortable expressing opinions.
Reviews the performance of individuals regularly, provides coaching and balanced feedback.
Utilises the skills of the team in order to achieve specific objectives.
Supports Branch Managers through coaching and sharing across the region and the Centre.
Thinks about long term succession planning issues and identifies and develops talent.

Driving Business Performance

Anticipates opportunities and takes proactive steps to capitalise on them.
Uses available information to identify improvement opportunities, placing key emphasis on driving business performance.
Seeks information about trends in retail and shares best practice.
Agrees and influences regional strategy and tactics with Regional Manager to ensure regional plans are robust and monitored.
Influences the whole business through ideas, perspectives and project input.
Looks beyond own areas needs and identifies performance patterns that impact on the business and makes appropriate recommendations.

Planning and Organising

Converts strategy into local plans, communicating targets and allocating resources effectively.
Develops short term plans for activities that have clear targets to achieve.
Plans, organises and reviews activities to ensure effectiveness.
Successfully manages balance between central project work and area requirements.

Problem Solving

Uses information to identify performance improvements and produces effective action plans.
Identifies a wide range of options before determining the optimum solution to meet business needs.
Demonstrates an understanding of the short and long term issues in the area.
Recognises when issues affect the business. Thinks through the full implications and consequences and proposes action.
Trouble shoots and finds solutions to recurring and underlying problems.